FAQs
    CoAssets 101
    • What is CoAssets Platform?

      CoAssets Pte Ltd, wholly owned by CoAssets Limited (referred to as CoAssets Group) a listed company on the Australian Securities Exchange (ASX: CA8), is Singapore’s and pan Asia-Pacific region’s largest digitally enabled investor platform, offering a wide range of opportunities across different industries.

    • Is CoAssets Group truly a regional platform?

      Yes. This is because we are listed in the Australian Securities Exchange (ASX) and have offices in Singapore, China and Malaysia. Hence we are able to serve a wide variety of users across different geographical regions.

    • Do you put your own opportunities up on CoAssets platform?

      No, CoAssets Pte Ltd does not put our own deals up on the CoAssets platform.

    • How do you charge for your services?

      We do not charge any fees on investors.

    • What does the CoAssets app do?

      Qualified members will be able to access and participate in our live crowdfunding projects via our app. Details of the respective projects will be published for members to better understand the deal. The app will also provide members with an overview of their total investment holdings and to track their transactions with us.

    • Will there be any penalty for early withdrawal?

      There is no provision for early withdrawal.

    • How do I apply for a loan?

      Please complete our loan application at https://coassets.com/p2b/ or feel free to email us at [email protected] for more details.

    • Can foreign entities apply for a loan?

      No, currently we only fund companies that are incorporated in Singapore.

    • My company only has one (1) Director, is it acceptable?

      Yes, it must have at least one director or authorised representative who is a Singapore citizen or Permanent Resident.

    • Does CoAssets provide financing for sole proprietorships?

      Unfortunately, we do not provide funding for sole proprietorships.

    • How does CoAssets assist borrowers to reach out to potential investors?

      Once a loan application has passed our internal risk assessment, your project will be put up on our platform where our investors would be able to view the project and decide if they want to invest in it.

    • What does it mean to be an AI?

      An AI generally has access to a wider range of financial products and services. AIs are assumed to be better informed, and better able to access resources to protect their own interests, and therefore require less regulatory protection. Investors who agree to be treated as AIs therefore forgo the benefit of certain regulatory safeguards. For example, issuers of securities are exempted from issuing a full prospectus registered with the Monetary Authority of Singapore in respect of offers that are made only to AIs, and intermediaries are exempted from a number of business conduct requirements when dealing with AIs. Investors should consult a professional adviser if they do not understand any consequences of being treated as an AI.

    • What does it mean to be a non-AI?

      Generally, a non-AI has access to limited range of financial products and services as compared to those available to an AI. If you do not opt in for AI status, we will be required to serve you as a Non-AI. There may be limitations on the new investment products that we may offer to you. However, we shall continue to provide services to you for your existing investments.

    • How do I opt in to be treated as an AI?

      If you meet the pre-requisites to qualify as an AI and would like to opt in to be treated as an AI under CoAssets, please click here.

    • How will I know if my opt-in request has been processed? How long will CoAssets take to process my request?

      CoAssets may take approximately 14 days to process your request. CoAssets will notify you once your request has been processed and your investor status has been updated in CoAssets’ records.



    Report an Issue


    Getting started
    • How do I get started?

      New user can sign up via https://www.coassets.com/account/createuser/

    • How do I get qualified?

      Select “Complete KYC” Option to complete the required documents

      Step 1: Identity Check
      Step 2: Proof of Residence
      Step 3: Personal Detail
      Step 4: Financial Background
      Step 5: Qualification and Stability
      Step 6: Acknowledgements

      Once completed these steps, our system will proceed to verify users details.

    • Why am I facing trouble uploading document for "Proof of Residence" step in Investor Onboarding process?

      1. Ensure you meet the criteria of an accepted document:
      - Include address field
      - Must be in English language
      - Dated last 3 months
      2. Have one of the documents ready for upload:
      - Credit Card Statement
      - Phone Bill
      - Utility Bill
      3. Make sure there is a company logo on the document and it reflects your name and address clearly.

      4. Do not upload an unclear photo of the document.
      5. No manipulation of the submitted document.
      6. Need not submit the full set of the document due to file size limitation. We will only need the first page of the document which encompasses the requested criteria.
      7. Submitted document should not be a photo of the document displayed on another device. For example: Using phone camera to take a photo of the document displayed on desktop. You may refer to the illustration below.

    • Why am I under review after completing the form?

      We require time to review your application. Thank you for your kind patience.

    • How do I update my particulars?

      If you want to change your particulars, please feel free to email us at [email protected] or call us at +65 6532 7008.

    • I have trouble submitting identity card in the Investor Onboarding process.

      1. Have your ID (Passport or NRIC) ready. “Identity check” stage is to confirm your identity and protect you from identity theft.
      2. Do make sure your ID is not damaged or scratched. Alternatively, you may use passport for the submission.

      1. Option #1: Take a photo using the camera on your device
      2. Make sure all details are clear and text is readable before submission. Check on whether your ID document is supported on the system.

      3. Option #2: Upload front & back of identity card
      4. Upload a colour image of the entire document.
        **Option #1 and #2 are only applicable for desktop and mobile site.
        For mobile app, you can only take a photo for the submission.

      3. Screenshots of your identity card are not allowed.

      4. Do not submit Black & White (B&W) copy of your identity card.



    After project ends
    • In the event of default, what are the measures that CoAssets offers to investors to recover the loan?

      CoAssets will act on behalf of the investors to attempt to recover the defaulted amounts. Some of the measures we may take include:
      • face to face meetings
      • restructuring of the loans
      • engaging professional third-party debt collector
      • commencing legal proceedings
      Investors will be kept up to-date on the status of the recovery process. Should you have any issues or want to know more, please feel free to email us at [email protected] or call us at +65 6532 7008.

    • What are the costs to be borne by investors to recover the defaults?

      The investors only bear legal costs.

    • What are the costs to be borne by investors for legal proceedings?

      Generally, the legal costs for enforcing a promissory note without trial or other complications can range from S$5,000/- to S$50,000/- depending on the value of the outstanding amount. In the event that any interlocutory application and/or trial is required for the matter, the legal costs can escalate depending on the complexity of the defences raised and the number of witnesses called. CoAssets will seek the consent of all affected investors before proceeding with any legal action.

    • How do I make a withdrawal?

      A. Initiate a withdrawal through the:
      (1) CoAssets Pte Ltd website (https://coassets.com/account/investment_dashboard/) or
      (2) CoAssets Pte Ltd mobile app and
      (3) Expect a confirmation SMS via the phone number submitted to your CoAssets Pte Ltd investor profile.

      B. Your withdrawal amount will be reflected in your bank account 5 working days after initiating a withdrawal, i.e. "T+5 working days". The bank account receiving the monies is the bank account which you have submitted in your KYC profile. Before completing the withdrawal process, you will be prompted to confirm the bank details again before you click the "Submit" button.

      HOW TO WITHDRAW PAYOUT ON DESKTOP


      HOW TO WITHDRAW PAYOUT ON MOBILE

      *The images are for illustrative purposes only and are not in any way designed to represent or guarantee aspects of the projects.

    • What is the cut off time to initiate a withdrawal?

      Any withdrawal initiated from 0000 hours to 1000 hours will be considered transaction day “T”. Processing takes 5 working days which does not include weekends or public holidays. For withdrawals initiated after 1000 hours, day “T” will be the following working day.

      Working Day(s)

      Day T  Initiate withdrawal process
      Day T + 5 Money will be reflected in bank account

      CASE 1: If withdrawal is made on Tuesday, 1 October 2019, 0950 hours, money will be reflected in bank account by Tuesday, 8 October 2019, 2359 hours.

      Day T Tue, 1 October 2019
      Day T + 5 Tue, 8 October 2019

      CASE 2: Withdrawal made on Tuesday, 1 October 2019, 1010 hours, money will be reflected in bank account by Wednesday, 9 October 2019, 2359 hours.

      Day T Wed, 2 October 2019
      Day T + 5 Wed, 9 October 2019

      CASE 3: Withdrawal made on Saturday, 5 October 2019, 0950 hours, money will be reflected in bank account by Monday, 14 October 2019, 2359 hours.

      Day T Mon, 7 October 2019
      Day T + 5 Mon, 14 October 2019

      CASE 4: Withdrawal made on Friday, 4 October 2019, 1010 hours, money will be reflected in bank account by Monday, 14 October 2019, 2359 hours.

      Day T Mon, 7 October 2019
      Day T + 5 Mon, 14 October 2019

    • How do I check my bank account details linked to my KYC profile on CoAssets Pte Ltd platform?
    • How to I change the bank account linked to my KYC profile on CoAssets Pte Ltd platform?

      You are not able to change your particulars without re-submitting your KYC. If you would like to change your particulars, please email us at [email protected] or call us at +65 6532 7008, or simply get in touch with our friendly Alternative Wealth Managers who will assist you!

    • When and how do I view and download electronic promissory notes (ePN)?

      Electronic promissory notes are available for online funding projects launched on CoAssets Pte Ltd platform after 5 November 2019, Tuesday. 
      Day "T" is when the online funding project is successfully funded. It will take 5 working days to disburse the funds to the Opportunity Provider. Investors' promissory notes will be available on the mobile site, app, or desktop after an additional 5 working days.
      Working days do not include weekends or public holidays. You may see an illustration in the table below:      

      Working Day(s)
      Status
      Day T  Online funding project has successfully funded

      Day T + 5 Funds are successfully disbursed to Opportunity Provider. Your tagged AWMs will inform you via email and text upon successful disbursement of funds.

      Day T + 10 Electronic promissory notes are available for viewing and download

      ACCESS YOUR PROMISSORY NOTES ON MOBILE


      Please update your app to version 4.6.3 to access your electronic promissory note: https://bit.ly/coassetsapp

      ACCESS YOUR PROMISSORY NOTE ON PC



      Feel free to ask your friendly CoAssets representative (Alternative Wealth Manager) for a hardcopy promissory note if necessary.

      Should you face any issues, please send us an email at [email protected]!



    Interested in an offer
    • Are my monies guaranteed or protected?

      No investments are guaranteed or protected. There are risks associated with investing in the projects and all investors must assess such risks and their suitability in order to participate in all projects listed on our platform.

    • How can I fund a project on CoAssets?

      All members must complete the on-boarding process before they are allowed to invest in a project. The on-boarding process will require all members to complete the AML verifications and Knowledge & Suitability Test (KYC) after signing up an account.

    • What are the modes of funds transfer?

      All funds transfer relating to funding activities on the CoAssets’ platform are handled by Vistra, our licensed escrow Agent. After indicating the interest to participate in funding a project, funds transfer can be effected using Fast and Secure Transfer (FAST) or Cheque. Funds transfer instructions will be provided to investors should they choose to invest in a project.

    • When and how will I get my maturity proceeds?

      As all investors are tagged to a User Engagement Manager, investors will be kept informed and updated on maturing investments.
      The maturity proceeds (P+I) will be transferred to your CoAssets' account on maturity date. Investors can then login to their CoAssets’ accounts and choose to reinvest in new projects or to withdraw their funds. Should investors choose to withdraw their funds, the funds will reach their designated bank account no later than 5 working days.

    • Are the funds held by CoAssets Pte Ltd?

      No. They are held by Vistra, our licensed escrow agent.

    • What is the scope of due diligence conducted on a potential borrower?

      CoAssets will conduct AML and litigation checks on the borrower. Thereafter, we will perform our internal risk assessments based on weighted basket of Quantitative and Qualitative factors such as financial records of the borrowers (financial ability to repay), macro-conditions, reputational risk and collaterals.



    Getting help